If you have any questions, please refer to the resources listed below for further information. In all communications, please include, or be prepared to provide, your full name, mailing address, telephone number, and social security number and indicate the test(s) about which you are requesting information.

If you have questions about:

Your payment The day of the test Test dates and registration deadlines Your admission ticket Study guides Your score report Alternative testing arrangements Refunds Contact: The AEPA Program AEPA Program National Evaluation Systems Post Office Box 660 Amherst, MA 01004-9011 or (800) 239-8105 or (413) 256-2883 7:00 a.m.–6:00 p.m. mountain standard time, Monday–Friday, excluding holidays (Automated Information System available 24 hours daily) Fax: (413) 584-7340 (Registration forms may not be transmitted by fax.) Teletypewriter (TTY): (413) 256-8032 or To send an e-mail request to NES click here.

If you have questions about:

Certification requirements Which tests to take AEPA program policies Contact: The Arizona Department of Education Arizona Department of Education Certification Unit Post Office Box 6490 Phoenix, AZ 85005-6490 or Certification Unit: www.azed.gov/certification

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